You Deserve Better- Managed Services
MedEdge works with so many great customers of all sizes and needs. We often find ourselves working with our customers outsourced IT to gain access to systems for our solutions. Most of these companies do exactly what they promise, They are a storage place for your infrastructure. Very seldom, if at all, do we come across a company who understands what our customers do or need. When there is a problem with the dispensing system the process is inefficient, the customer calls their "IT" company who then calls the dispensing system support. You can imagine how long it takes to get issues resolved with this process. Additionally, when you are looking for a new "IT Solution" they are unable to provide valuable feedback on how to setup the infrastructure to suit your specific needs. Instead, they are at your disposal to do whatever you tell them to. This leaves you in a precarious situation as you are not the expert, but hired them to be.
Let's talk for a minute about how it should be and what you deserve. You deserve a better class of vendor. One that stands out above the rest and acts as a partner in your business goals. One that leverages their industry knowledge in technology infrastructure. On top of that, you deserve to have a partner on your side that understands your industry and the problems that you face. Imagine, if you will, a world where you call a help desk and they hear who you are and immediately recognize and understand the impact of your dispensing system being down. Then imagine a scenario where, many issues that once were handled through the inefficiency of working with the IT company and your various systems support teams were eliminated because a knowledge base exists to help resolve many of them on your first call. Don't you believe you should have that? Don't you deserve this type of service?
If you would like to explore what your future could hold with a better customer experience and a top notch company who understands who you are and what you need, contact MedEdge today.
