Where’s My Shipment??

It truly pays off to take the time to listen to the daily hurdles that cause pain. Recently we had a customer express to us the need for some sort of automation for proof of delivery retrieval. We had no idea this was a pain point for many of our customers, but once brought to light, we have been able to see just how tedious of a job it is. The average pharmacy has employees spend countless hours tracking down proof of delivery from various couriers in order to confirm and finalize delivery tickets. For some pharmacies this involves going out to vendor sites to look up many tracking numbers at once. Sometimes a user may need to check on the same shipment multiple times before the proof of delivery is available only to find out there is an issue. Integration tools and API's help relieve the stress of keeping up with tracking numbers, but they still require the user to go to each individual ticket to find the tracking information and proof of delivery. Maybe that doesn't seem so tedious, but that’s only part of the process. Once a proof of delivery is retrieved, it needs to be printed or saved to a local drive and then manually attached to the delivery ticket. All of this costs valuable time that can never be recovered.  

Now imagine the headache of a payer coming in and wanting to see your proof. Once this happens you are off to the races reaching out for data on recycled tracking numbers and the perils of waiting….and waiting.  

Now imagine it was all in your system ready to retrieve at a moment's notice with reduced resources needed and information like delivery exceptions pushed to you rather than finding out after the fact and after it's too late. 

Like I said, it pays off to truly listen. MedEdge Solutions has come up with a ground breaking solution that automates the entire proof of delivery process. Our solution connects your dispensing delivery ticket system to key shipping vendors. Our solution takes the need for human touch out of the entire process. We can take the items awaiting delivery confirmation and search the vendors for proof of delivery. Once proof of delivery is retrieved we can calculate the delivery timeliness or determine if refunds are needed. The PDF proof of delivery is saved and attached to the ticket in your dispensing system and the ticket confirmed!